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Robinah Kaitiritimba
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Background
Information Communication Technology (ICT)-based social accountability monitoring tools have become increasingly popular in developing countries. With the increasing popularity, accessibility and coverage (70.7 percent) of mobile technology, more and more people are using it to raise their concerns. Most ICT solutions are based on simple messages through mobile SMS (poll questions, results and useful information) service designed to strengthen communityled development and citizen engagement. The tool allows citizens to engage more actively in civil society issues by monitoring service delivery and helping keep governments accountable. In essence, they facilitate social accountability a single SMS leads to a bigger discussion involving all citizens registered on the SMS platform. |