Management Systems and Economic Consultants Ltd

Context

For the last eight years, the organisation has been working in Uganda and Ethiopia. Here, support for community monitoring is still weak and the little funding that the organisation receives comes from traditional studies like satisfaction surveys .
In regards to community monitoring, the emphasis is for top-down supervision, and the governments have been keen on improving service delivery and budget allocations for social sectors. Civil society organisations are gathering momentum and undertaking efforts to facilitate community monitoring, but are constrained by the lack of skills, tools and financial resources.

Website

Area of Work
Uganda and Ethiopia

Contact Person
Zerubabel Ogom Ojoo

Approaches to implementing Community monitoring/accountability

The organization works with communities in order to provide training and skills that can be used for work with research tools and methodology. They also share information with community members in order to provide adequate information for them to use in participatory processes and in monitoring.

Results and Lessons

• Services improve dramatically in places where community monitoring is carried out.
• At the beginning, there is suspicious from healthcare providers about the process, but as time passes, trust is established.
• The best approach is to initiate and maintain constructive dialogue between health service providers and the communities.